Build-Operate-Transfer (BOT) provides a structured approach to establishing a Lean Global Capability Center (GCC). With support across setup, team development, and operations, businesses can build their operational foundation, establish effective workflows, and prepare for a planned transition to their own control.
Establishing a Global Capability Center requires careful planning, the right team, and a well-defined operational structure. The Build-Operate-Transfer (BOT) model offers a structured path for organizations looking to establish their presence and capabilities while managing the complexity of building and running a new operation.
Through a planned engagement, the service partner helps establish the operational foundation, develop the team, and manage day-to-day activities before transitioning the operation to the client under agreed conditions.
A Lean GCC approach focuses on establishing the capabilities and operational structure required for your business, with the flexibility to develop and expand as your needs evolve.
The BOT model follows three key stages, each designed to support the development and transition of your Lean GCC.
Establish the Foundation
Define the operational scope, establish the required infrastructure and systems, and develop a team aligned with your business objectives. Build the foundation needed to support your GCC's planned activities and delivery requirements.
Develop and Manage Operations
Run the established operation, manage workflows, and support day-to-day delivery. Refine processes, establish operational practices, and develop the team's capabilities as the GCC progresses toward the agreed transition milestones.
Transition with Clarity
Prepare for the planned handover of operations, responsibilities, and relevant process knowledge. Define the transition scope, readiness criteria, and handover milestones to support the client's move toward direct operational control.
Establish an operational foundation through a defined setup plan covering the team, infrastructure, and activities agreed for your engagement.
Develop a Lean GCC around the capabilities and operational requirements relevant to your business, with a structure that can evolve as your needs change.
Build operational maturity with support for team development, workflows, and delivery before the planned transition.
Develop the processes, operational understanding, and team capabilities needed to support continuity beyond the transition.
Define the milestones, responsibilities, and readiness criteria that guide the transfer of operations to your organization.
Establish a foundation that can be reviewed and developed in line with changing business priorities, operational requirements, and future growth plans.
Every BOT / Lean GCC engagement should begin with a clear understanding of the operation you want to establish, the capabilities you need, and your long-term ownership objectives.
Establish the intended scope of operations, applicable geography, business requirements, and expected outcomes.
Identify staffing requirements, infrastructure, systems, and operational responsibilities needed to establish the GCC.
Define ownership, reporting structures, review points, performance expectations, and decision-making processes for the operating phase.
Establish a roadmap for setup, operational development, progress reviews, and transition readiness.
Document the handover scope, timing, acceptance criteria, knowledge-transfer requirements, and responsibilities under the agreed arrangement.
Explore how a Build-Operate-Transfer model can support your operational setup, team development, and transition goals. Let's discuss the capabilities you need today and how you want your operation to evolve.
Discuss Your BOT / Lean GCC Strategy